Customers

Our first customer is already live.

Evergent runs on Timewize today. Beyond that we're still in early access — so you won't find a wall of logos here, or case studies and ROI benchmarks we haven't earned yet. Those are exactly the kind of thing you'd catch us on later.

In production

Evergent runs its delivery hours and its margin view on Timewize.

Evergent builds subscriber management, billing and monetisation software for media, entertainment and telecom operators, with teams working across the United States and India. Around that product sits a substantial delivery organisation — implementations, integrations and long-running customer engagements, staffed by named people against named accounts. That is precisely the shape of work Timewize was built for.

Evergent Subscriber management & monetisation · media, entertainment and telecom

A product company with a real delivery arm ends up carrying both problems at once. Engineering time is split between the roadmap and client commitments, engagements run for months across several time zones, and the question of what a given implementation actually cost only gets answered once it's far too late to do anything about it.

Evergent uses Timewize for the two pieces that close that gap: capturing delivery time against the right project with a real approval trail, and reading utilisation, cost and margin off those approved hours instead of rebuilding them in spreadsheets after the fact.

Distributed teams across US and India Delivery engagements alongside product work Billable and non-billable split at entry
01

Time & approvals

Delivery hours are logged against the project and task as the work happens, then routed through a genuine submit, approve, reject and resubmit cycle to the person who owns the engagement. Billable and non-billable are separated at entry rather than reconstructed at month-end.

02

Utilisation, cost & margin analytics

Approved hours feed the same reporting layer finance reads, so per-person utilisation and per-engagement cost come off one set of numbers. Margin is something the team can look at while an engagement is still running, not a figure assembled after the invoice has gone out.

i

What we're deliberately not claiming: we haven't published utilisation gains, recovered hours or margin improvement for Evergent, because we're not going to put a number on this page until it's measured and they've agreed to it. What's true today is that they're a live customer running real engagements on the product.

✓

What else you can verify: every product screenshot on this site is a real screen from the live build, not a mockup — the only edits are demo names in place of our own internal data. The roadmap page tells you what isn't built. That's the honest evidence we have at this stage.

The programme

What being a design partner actually means.

A small number of further firms are onboarding now. It is a real working relationship, not a discount code — and it comes with obligations on both sides.

You get

Direct influence on sequencing

The build order isn't fixed. Partners tell us which gap blocks them, and that moves priority in a way it won't once there are hundreds of customers.

You get

The people who built it

Support is the engineering and product team, not a tier-one queue. You'll know who is fixing your issue.

You get

Honest status, module by module

Before anything is signed we walk through what's live, what's in progress and what's a plan. In writing.

We ask

Real engagements, real data

The product only proves itself against genuine client work with genuine messiness. Pilot data that's been tidied up teaches us nothing.

We ask

Feedback when it's inconvenient

Including the unflattering kind. The gaps we most need to hear about are the ones that made you stop using a screen.

We ask

Patience with the edges

Core flows are solid. Some peripheral flows aren't finished. If that's a problem for your team right now, this isn't the right time — and we'd rather say so.

Independent research

The problem is well documented, even if we're new.

These are published industry findings about professional services firms in general. They are not Timewize results, and not Evergent's — we're labelling them that way deliberately. They're the reason we're building this, not proof that we've fixed it for anyone yet.

57% of agencies lose $1,000–$5,000 every month

To scope creep on retainers that never gets billed — small enough each week to go unnoticed, large enough annually to change the margin picture.

Ignition agency survey, 2025

78% never charge for out-of-scope work at all

Not because they've decided to absorb it, but because after the fact nobody can prove where the hours actually went.

Ignition agency survey, 2025

Want to be one of the next?

Tell us how you run engagements today. If we're not a fit yet, we'll say so.

Talk to usSee the product first